1. Introduction

These Terms of Service (“Agreement”) govern your access to and use of the website, online store, and any related services provided by Grazing Harmony (“we”, “us”, “our”).

By purchasing from or interacting with our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our services.

2. Order Placement and Customer Responsibility

To place an order on the website, you must provide your information and delivery address accurately and completely to ensure your order is properly processed and delivered.

We are not responsible for any errors or issues resulting from inaccurate information provided by you, including incorrect addresses.

Any delays or delivery problems due to incorrect information are the responsibility of the customer.

3. Nature of Products (Perishable Food Items)

Grazing Harmony offers fresh and perishable products, including charcuterie boxes, grazing boards, catering services, and similar items.

Due to the perishable nature of our products:

• Appearance, ingredients, and availability may vary

• Ingredient substitutions may occur due to seasonality or suppliers

• All products require refrigeration upon receipt

We do not guarantee that colors, arrangements, or product reproductions exactly match images shown online.

4. Pricing, Payment, and Billing

All prices are in Canadian Dollars (CAD) and may change without prior notice.

Your order is confirmed only after full payment is processed.

We are not responsible for:

• Failed transactions

• Inaccurate billing information

• Additional fees imposed by banks or payment providers

5. Order Processing and Delivery

5.1 Delivery Conditions

Delivery requires an accurate address and the presence of the customer at the designated time.

If the customer is not available:

• The order may be left at the delivery location (if feasible), or

• Returned to us without redelivery

Responsibility for the safety of the product transfers to the customer immediately upon delivery.

5.2 Pick-Up Orders

Customers must be present at the scheduled time to collect their orders. We are not responsible for any reduction in product quality resulting from delays in pick-up by the customer.

5.3 Right to Cancel Orders

Grazing Harmony reserves the right, at its sole discretion and based on conditions such as high order volume or processing limitations, to cancel any order.

Customers will be notified of cancellations, and any payments made will be refundable according to payment policies.

5.4 Right to Refuse Service

Grazing Harmony reserves the right to refuse the provision of services and products to any individual, temporarily or permanently. Such decisions are at the sole discretion of the company and may be applied without additional explanation to the customer.

6. Allergies and Customer Responsibility

Our products are prepared in an environment that is not allergen-free, and we cannot guarantee that any products are produced in a completely allergen-free environment.

Therefore, Grazing Harmony is not responsible for any allergic reactions or health issues arising from the consumption of our products.

7. Intellectual Property and Use Rights

All images, product descriptions, designs, branding, and digital content on the website are owned by Grazing Harmony.

Unauthorized use, copying, distribution, or reproduction is prohibited.

8. Prohibited Activities

Users may not:

• Misuse the website

• Place fraudulent orders

• Circumvent or interfere with website security

• Collect data or send spam

• Use our content without permission

Violation may result in immediate suspension of services.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for damages arising from misuse, improper handling, or delayed consumption of products

• Responsibility for delivery by third parties is not ours

• Our liability is limited to the amount paid for the specific order

10. Governing Law

These Terms shall be interpreted and enforced under the laws of Ontario, Canada.

Any disputes will be resolved exclusively in the courts of Ontario.

11. Updates to Terms

We may update these Terms at any time.

Continued use of our services constitutes acceptance of any changes.

12. Contact Information

For any questions regarding these Terms, please contact us at:

📧 info@grazingharmony.com